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The LeapQ team know more about customer-centricity than any other consultancy I’ve run across. I’ve relied on them in several different roles throughout my career because their Leap strategic marketing system and their facilitated approach delivers consistent results. The brand strategies they’ve helped define not only make sense for the different businesses I’ve worked in, they’re also always practicable and executable — something that’s usually missing when talking about “brand” or “customer experience”.
Very cool working with a team that knows both the leading-edge theory, plus the harsh reality of how to execute.
“
Chris Robbins
CEO
Tele2 Estonia
Enabled by a secure digital platform, Leap Quotient Evaluator provides a holistic, evidence-based, razor-sharp assessment of your organisation’s prospects for future growth and marketplace success. Our efficient methodology makes the most of your people’s time and can be delivered in as little as two weeks.
1
Strategic rigour and an agile process
Our proven frameworks and methodologies guarantee robust, structured and honest debate on all relevant strategic questions whilst delivering fully aligned, quality outcomes at speed.
1
Strategic rigour and an agile process
Our proven frameworks and methodologies guarantee robust, structured and honest debate on all relevant strategic questions whilst delivering fully aligned, quality outcomes at speed.
2
We engage you in finding the solution
We practice strategic facilitation, having learned that a process that engages you and your team has a much better chance of success.
2
We engage you in finding the solution
We practice strategic facilitation, having learned that a process that engages you and your team has a much better chance of success.
3
We develop your internal capability as we work
We approach strategic project collaboratively, engaging client teams in a way that leaves them better able to do it themselves the next time.
3
We develop your internal capability as we work
We approach strategic project collaboratively, engaging client teams in a way that leaves them better able to do it themselves the next time.
4
We ignite a culture of ongoing innovation
We believe innovation is a habit – not just a result. We show teams how to embrace its power to generate game-changing ideas that disrupt conventional thinking.
4
We ignite a culture of ongoing innovation
We believe innovation is a habit – not just a result. We show teams how to embrace its power to generate game-changing ideas that disrupt conventional thinking.
5
No “PowerPoint and run”
90% of well-formulated strategies fail in the execution phase. We see it as our responsibility to help you anticipate and mitigate the root causes of failure to close the execution gap successfully.
5
No “PowerPoint and run”
90% of well-formulated strategies fail in the execution phase. We see it as our responsibility to help you anticipate and mitigate the root causes of failure to close the execution gap successfully.
6
More simplicity, less complexity
It’s been our experience that “simple” solutions have a much better chance of getting executed and being successful in the marketplace.
6
More simplicity, less complexity
It’s been our experience that “simple” solutions have a much better chance of getting executed and being successful in the marketplace.
7
We keep our language straightforward
We reject buzzwords and promise to use simple, straightforward language that helps everyone understand.
7
We keep our language straightforward
We reject buzzwords and promise to use simple, straightforward language that helps everyone understand.
8
A genuine spirit of helpfulness
We love what we do and enjoy helping clients turn business and brand-building ideas into practice.
8
A genuine spirit of helpfulness
We love what we do and enjoy helping clients turn business and brand-building ideas into practice.
9
High-calibre team without the big overhead
When you hire LeapQ, you get all the senior brain power and strategic rigour of a big consultancy, without having to waste your money funding someone else’s heavy overhead costs.
9
High-calibre team without the big overhead
When you hire LeapQ, you get all the senior brain power and strategic rigour of a big consultancy, without having to waste your money funding someone else’s heavy overhead costs.
Who we work with
As an accomplished strategic marketing, brand and customer experience expert for over 20 years, Stephen has helped telecom and financial service companies across Europe, the Americas and the Middle East achieve measurable improvements in their NPS, brand preference and commercial results. What distinguishes Stephen is his relentless focus on customers as a source for creating differentiating and preference-driving customer and marketplace value, and his proven ability to work in culturally diverse environments to get results.
With a breadth and depth of experience across marketing disciplines, geographies and sectors, Katherine has helped business and marketing leaders define their company purpose and values, create compelling value propositions and develop successful go-to-market strategies. For over 20 years, she has consistently delivered results for her clients but what sets her apart is her commitment to value creation and ability to inspire broader teams with a clear vision and objectives.
